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We will never ask for your password or account details to be disclosed via a link within an email message. If you receive an email of this nature, please disregard the email, delete it from your computer and contact us immediately.

We take the protection and security of your information, transaction data and privacy seriously.

Our Commitment to your Security and Privacy

We have employed a range of security measures to help protect your personal information and transactions. These measures include:

  • 128-bit SSL Encryption
    This is a security control that establishes a secure connection when you log on to our online banking, scrambling all information travelling between your computer and CAPE.
    128-bit SSL encryption is the highest commercially available standard in Australia.
  • Firewalls
    CAPE use firewalls to protect customer information and funds within our online banking systems. Firewalls are highly effective in blocking unauthorised network traffic, ensuring no unauthorised access to our systems and your information is possible.
  • Monitor Suspicious Activity
    CAPE has dedicated staff, processes and systems in place to continually monitor our systems and online transactions for signs of financial fraud. In addition, our staff are available every operational weekday, which means you always have a person to talk to should you have any concerns.
  • Online Banking Session Timeout
    In order to protect customers from the risk of another person accessing their online banking, we have put a session timeout in place. If you leave your computer for longer than 15 minutes the system will automatically disconnect your online banking. This feature is designed for security, not convenience. We do not recommend you leave your online banking unattended. If you need to leave the computer for any period of time, click on the Logoff button to end your online banking immediately.

Your Security, We can all play a part

At CAPE, we take the protection of your information and transaction data very seriously. But online security is a partnership between us (as the provider of online banking services to you) and you (the user of these services). As such, it's important that you do two things:

Keeping Informed

Technology cannot automatically protect you against all fraud and security risks. A range of email and other online frauds have been attempted over the last few years; these scams will continue and you should be aware of them.

Improving your Online Security

Equally, technological protection cannot protect you if you are careless with your personal information. You need to play your part in protecting your information responsibly and in accordance with our terms and conditions.

How to Protect Yourself

You play an important role in protecting your online information. Online fraudsters attempt to take advantage of customers with poor security on their computers. For example malicious software downloaded from the Internet or received via attachments to emails can contain malware that could compromise the security of your computer. Even browsing certain websites could lead to a compromise of your computer's security. Hoax emails have also circulated the Internet during recent times, enticing customers to disclose personal details at fake websites.

Possible Malware Infection Signs

If your computer has been infected it may act in an unusual manner. Below is a list of examples:

  • Unusual icons appearing on your desktop or start menu
  • Extra toolbars
  • Programmes locking up frequently
  • Your homepage may change
  • Random and / or unusual dialling on your modem

These and other unusual occurrences may mean your online security has been compromised by something that’s been downloaded to your machine. We recommend that you perform virus and spyware checking - and please do ensure your anti virus and spyware software has been updated with the latest definitions - contact your computer vendor if you are unsure.

In some cases however, presence of malware may not be so obvious - e.g. keyboard loggers or other spyware programs which are designed to be unobtrusive or covert.

Anti-virus Software

You can help protect your computer from viruses that could damage your computer or your programmes by installing anti-virus software. To maximise your protection, check that your anti-virus software also includes functionality to detect all the latest threats such as worms, and trojan horses. Ask your vendor if you are unsure.

Ensure the anti-virus software is regularly updated – ideally weekly at a minimum, although daily updates are best. In most cases these programs can be configured to automatically perform this task. Regularly perform a full system scan on your computer - again most anti-virus programs provide a function which can run this type of scan automatically. If you have not used your computer for more than a few days, it is a good idea to allow your anti-virus program to perform an update before you begin using your Internet browser.

Personal Firewall

Use a personal firewall software package. These programs are designed to prevent hackers from accessing your computer whilst connected to the Internet. In addition a firewall may also prevent an existing 'keystroke logger' program from sending your confidential information out of your computer to hackers.

Anti-spyware Software

Spyware and keystroke loggers are general terms for unauthorised, hidden programs which may find their way onto your computer and track what you are doing on the Internet. These programs watch everything you type, then send this information out over the Internet to the hacker without your consent or knowledge.

Latest Browser and Operating Systems

Regularly visit your operating system's and browser's vendor website to ensure your computer’s operating system and Internet browser are up to date. The majority of software vendors such as Microsoft post updates to their products to correct minor defects or security flaws that could potentially affect you. The use of alternate browsers other than Internet Explorer may also contribute to your computers internet security. Mozilla Firefox and Netscape are other internet browsers which you may consider.

Installing Software or Email Attachments

Be extremely careful when installing software onto your computer. We recommend only installing software from original installation CDs or from reputable sources.

If you receive a program via email or Internet download, it is wise to think twice before opening or installing it. Unless you explicitly trust the sender of the program (try contacting them by telephone to be sure) it could actually be a dangerous virus or a 'keystroke logger'. Remember many viruses spread via email by 'faking' the name of the sender to trick the recipient. If you aren’t sure, contact the sender by telephone and ask for an explanation. Do not click on any link in an email that asks you to respond with personal information, or requests you to pay bills or log onto a secure service. Always delete your junk mail.

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