Phonebank

CAPE Credit Union’s Telephone Banking (Phonebank) provides the following services.

• Check your Savings, Loan and Term Deposit account balances
• Transaction details
• See if funds have been credited to your account
• Transfer funds between your accounts
• Personal Cheque Information
• Make a payment using BPAY
• Obtain interest earned for the last financial year
• Change your Access Code

What number do I call to access Phone Banking?

The number for Phone Banking is 1300 330 056. You will be taken step by step through each action.

How do I use Phone Banking?

1. Call the phone number (as above)
2. You will be taken step by step through each option. All options can be repeated if necessary
3. Enter your member number then press *
4. Enter your Access Code, then press *
5. Listen to your account balances

What happens if I forget my access code?

You must notify CAPE Credit Union that your access code is not working or you have forgotten your access code. We will issue you a new access code after we have performed the appropriate identity checks. You will be required to change this code the next time you use Phone Banking. We'll get back to you once we have your request - it's that easy!

How do I register for Telephone Banking?

Apply for Telephone Banking using our application form

Questions?

If you have any questions